Returns & Exchanges

We want you to love your Moonglow jewelry as much as the special moments it represents. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely place your jewelry in its original Moonglow packaging to ensure it remains protected during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or ship your new exchange piece within 5-7 business days.